News

VAST Channel Changes

// posted by Admin on Thursday, July 01, 2021

Jul 01

There were some major changes to the channel names and positions on the VAST platform last night.

In WA, Win TV and Nine services were swapped around and the channel names and some channel numbers have changed. There is still possibly another channel change coming shortly, we will advise when this happens.

In the eastern states there has been some changes to the news channel names and content to reflect recent mergers in regional news rooms.

These channel lists are updated dynamically from the broadcasters so there is no need to doing anything.

Office Closure 23/12/2020

// posted by Admin on Wednesday, December 23, 2020

Dec 23

Note we are now on Xmas holidays and the office will be closed from 5pm the 23rd of December 2020 and re-open at 9am on the 6th of January. We would like to wish all of our customer and dealers and merry Xmas and a happy new year.

Public Holiday Notice

// posted by Admin on Friday, October 16, 2020

Oct 16

Our office will be closed on the Friday the 23rd of October 2020 for the AFL Grand Final Public Holiday. The office will re-open on Monday the 26th of October at 9AM.

Melbourne Stage 4 Lockdown

// posted by Admin on Wednesday, August 05, 2020

Aug 05

The Victorian Government has announced stage 4 lockdown for 11:59pm Wednesday 5/08/2020. Phoenix Technology Group will continue to operate at a reduced capacity under the new restrictions announced but as more information comes available this may change, we will advise of any changes to our operations as soon as we are aware. There will also be some changes to our current operations as we will have to operate under a new Covid Safe Plan during this time.

 

  • Retail sales will now be totally on-line during the stage 4 lockdown, couriers are still running so orders will be processed and delivered. The shopfront will close at 5pm on Wednesday the 5/08/2020
  • Trade counter on-site sales will be contactless only via click and collect, this means you will need to phone/online order at least 30 minutes ahead to place and pay for your order over the phone/online. No cash payments will be permitted. When the order is ready it will be placed outside the #1 roller door under cover, there will be strictly no contact. For any trade warranty related issues call ahead to discuss as no on-site contact will be permitted.
  • Online/Email orders will continue to be processed and dispatched but with reduced staff levels to meet the new government requirements. This will mean there will be some delays in order processing so please allow some extra time. Couriers are still running.
  • Phone Technical support will also be impacted during this time due to reduced staff numbers, technical support will still be provided but longer than usual wait times would be expected.

Greek Channel 4E Frequency Change

// posted by Admin on Thursday, February 13, 2020

Feb 13

The 4E channel on Intelsat 19 has recently changed frequency to 12686 H 30000, to continue to watch the service you will need to retune your STB. The service remains on the same satellite so there is no need to move your satellite TV dish.

Xmas Hours 2019

// posted by Admin on Saturday, December 21, 2019

Dec 21

Dear dealers and loyal customers,

we are closed from 5pm on the 20th of Dec and Re-open at 9am on the 6th of Jan.

Thanks for your continued support during 2019.

RAI and RTP Frequency Change.

// posted by Admin on Tuesday, September 17, 2019

Sep 17

Frequency changes have been made today to both RAI International (Italian) and RTP (Portugal) Satellite TV services on Asiasat 5s. The new parameters are Freq 3860V Symbol 30000 FEC 3/4. The services continue to be in MPEG4.  

Labour Day Public Holiday

// posted by Admin on Saturday, March 09, 2019

Mar 09

Dear dealers and loyal customers,

We will be closed on Monday, 11 Mar 2019 for the Labour Day Public Holiday

Xmas Hours 2018

// posted by Admin on Wednesday, December 19, 2018

Dec 19

Dear dealers and loyal customers,

On behalf of all the staff and management at Phoenix  would like to thank you for your continued support this year.

We will be closing over the Christmas/New Year’s  period. We will close at 5pm on Thursday the 20nd of December and we will re-open at 9am on Monday the 7th of January.

We are planning another big year of product releases and product updates to keep pace with the market, we are very busy working  behind the scenes.

We would like to wish you all a very safe & merry Xmas and we look forward to working with you closely next year.

AFL Grand Final Day Eve Public Holiday

// posted by Admin on Thursday, September 27, 2018

Sep 27

We are closed on Friday 28/09/2018 for the AFL Grand Final Eve Public Holiday, this includes the SatKing VAST, SatKing ProMax and SatKing Orbit help lines.

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